Current Issue:
January,
2016
Vol.
4(1)
The paper, a summary of 8 years of research (2015-2023) on conflict management, presents the common reasons for conflicts and common conflict resolution techniques used by employees at all levels in an organization based on secondary research and also an empirical investigation. The Macro Objective of the Research is to Generalize the Reasons for Conflicts and Conflict Resolution Techniques Used at Employee, Manager and Top Management Level using Author’s Previous 3 Secondary Research Studies and Current Primary Research Study by finding the Top-3 Common Reasons for Conflicts and Top-3 Common Conflict Resolution Techniques Used at all levels of Employees. The 3 different secondary research studies are conducted (2015-2023) at Employee level, Manager Level, Top Management Level to identify Top-5 Reasons for Conflicts and Top-5 Conflict Resolution Techniques used by Employees, Managers and Top Management Respectively. Top-5 items are identified based on reference count (number of citations) in literature in each of these research works. Later on, in 4th Paper (2023) Common Top-3 Reasons for Conflicts, Common Top-3 Conflict Resolution Techniques are Identified based on the 3 published secondary research works. This current work is primary study conducted on 68 respondents; and Primary Research Findings are Compared with Secondary Research findings; further top-3 common reasons for conflicts and top-3 conflict resolution techniques used are identified at all levels of employees in an organization. Overall, the paper presents the Top-3 common reasons for conflicts among employees, project managers, and top management; and top-3 common conflict resolution techniques used by employees, project managers and top management. Based on Secondary & Primary Research Studies, the Top-3 common reasons for conflicts identified are Resources, Value Differences, Personality Differences; and Top-3 conflict resolution techniques used are Avoidance, Compromise, Confrontation/Problem Solving at all levels of employees.